1. About these terms
These Terms of Service apply to Lime Lab Zone's website, appointment enquiries and grooming services. By booking or using our services, you agree to these terms and to provide accurate information needed for safe care.
2. Our services
Lime Lab Zone provides dog and cat grooming, bathing, coat care, nail and ear care, spa treatments, puppy introductions and selected mobile visits. Services are adjusted to the pet's condition, temperament, coat and welfare on the day.
3. Appointments
An appointment is confirmed when Lime Lab Zone has agreed a date, time and service with you. Please arrive with your pet on time and share relevant details about health, behaviour, allergies, medication, previous incidents and handling preferences.
4. Cancellations and lateness
Please give at least 24 hours' notice when cancelling or moving an appointment. Late arrival may reduce the service available or require a new appointment; repeated no-shows or late cancellations may require a deposit before future bookings.
5. Pricing and payment
Published prices are starting rates and may change with size, breed, coat condition, matting, time required or additional care agreed with you. We confirm material changes before proceeding wherever reasonably possible, and payment is due at collection or completion.
6. Welfare and safe handling
We may pause, modify or stop a service if a pet shows significant distress, aggression, breathing difficulty, pain, overheating or another welfare concern. We may recommend veterinary attention and will explain the reason for any incomplete service.
7. Health disclosures
You are responsible for telling us about contagious conditions, recent surgery, medication, seizures, skin reactions, mobility limits and bite history. We may decline service when grooming could be unsafe for your pet, our team or other animals.
8. Matting and coat condition
Severe matting can hide skin problems and may require clipping shorter than requested. We will discuss realistic outcomes, but cannot guarantee a particular style when coat condition, welfare or time limits make it unsuitable.
9. Collection and belongings
Please collect your pet promptly when we notify you. Lime Lab Zone is not responsible for ordinary wear to collars, leads, clothing or personal items left with a pet, so please remove valuables before the visit.
10. Mobile appointments
Mobile services depend on a suitable, safe location, parking access, weather and travel conditions within our stated service area. We may reschedule when access or conditions create a material risk to the pet, owner or groomer.
11. Results and aftercare
Coat growth, texture, previous home care and pet behaviour affect results, so photographs and descriptions are illustrative rather than guarantees. We provide practical aftercare guidance, but owners remain responsible for brushing, monitoring and veterinary care after the appointment.
12. Liability
We take reasonable care and maintain appropriate business procedures, but cannot accept responsibility for pre-existing conditions, undisclosed health risks, natural reactions or events outside our reasonable control. Nothing in these terms limits rights that cannot legally be limited.
13. Governing law and jurisdiction
These terms are governed by the laws of Japan. Any dispute arising from a booking, appointment or these terms that cannot be resolved directly with our team is subject to the exclusive jurisdiction of the courts having authority over Shibuya Ward, Tokyo. We encourage clients to contact us first — most concerns about a groom, a cancellation or a charge are resolved faster by a phone call than by formal proceedings, and we treat every complaint seriously before it reaches that stage.
14. Age and booking authority
By booking an appointment you confirm you are at least 18 years old, or booking with the consent of a parent or guardian, and that you have the authority to make decisions about the pet's care on the day of the visit. If a pet is co-owned or usually handled by another family member, please note any handling instructions in the booking form so our groomers know who to consult about health or behavior questions during the visit.
15. If part of these terms is invalid
If a court finds any single clause of these terms unenforceable, that finding does not affect the rest of the agreement — the remaining terms continue to apply in full, and we will replace the unenforceable clause with one that reflects the original intent as closely as the law allows. Our failure to enforce a particular clause on one occasion, for example waiving a late cancellation fee as a courtesy, does not waive our right to enforce it on a future visit.
16. Changes and contact
We may update services, prices or these terms to reflect operational or legal changes. For questions, cancellations or concerns, contact hello@limelabzone.com or 03-3467-1445 before your appointment whenever possible.