1. Who this policy covers
This Privacy Policy explains how Lime Lab Zone, a pet grooming and care studio at 3-23-5 Uehara, Shibuya-ku, Tokyo 151-0064, handles information collected through this website, appointment enquiries and in-studio services.
2. Information you provide
We may collect your name, email address, telephone number, address, pet name, species, breed, age, coat condition, temperament and care instructions when you contact us or book a service. We ask only for information needed to schedule safe, suitable care.
3. Information collected automatically
When you browse the site, our hosting environment may receive technical details such as browser type, device information, approximate location, referring page and access time. We use this information to keep the website secure, diagnose errors and understand general demand.
4. How we use information
We use client and pet information to respond to enquiries, confirm appointments, prepare grooming plans, provide aftercare guidance, process payments and communicate necessary schedule changes. We may also use aggregated information to improve our services and website.
5. Pet health and sensitive details
Information about allergies, medication, mobility, anxiety or previous grooming incidents is used only to plan safer handling and products. Please tell us about urgent medical concerns directly; Lime Lab Zone is not a veterinary clinic and does not diagnose or treat illness.
6. Sharing and service providers
We may share limited information with booking, payment, hosting, email or professional service providers acting on our instructions. We do not sell client information. We may disclose information where required by law or where necessary to protect a person, animal or our legal rights.
7. Communications
We may contact you about an enquiry, appointment, cancellation, payment or pet-care follow-up. Promotional messages will be sent only where permitted, and every promotional email will include a practical way to opt out.
8. Retention
We retain appointment and service records for as long as reasonably necessary for continuity of care, accounting, dispute handling and legal obligations. When information is no longer needed, we delete it or remove identifying details where practicable.
9. Security
We use access controls, reasonable operational safeguards and reputable service providers to protect information. No online transmission is completely risk-free, so please avoid sending payment credentials or unnecessary medical records through ordinary email.
10. Your choices and rights
You may ask us to access, correct or delete personal information we hold about you, subject to legal and operational limits. Contact us using the details below and include enough information for us to identify the relevant appointment.
11. Children and third-party information
Our services are arranged by adults for household pets. Please do not submit information about another person unless you are authorised to do so, and take reasonable care when sharing a family member's contact details.
12. Policy updates
We may update this policy when our services, technology or legal obligations change. The updated date at the top of this page shows when the latest version took effect.
13. Legal basis for processing
We process booking, contact and pet-health information because it is necessary to provide the grooming service you requested, to meet our own legal and tax record-keeping obligations, and because you have given consent when submitting the contact form or subscribing to appointment reminders. Where we rely on consent — for example optional analytics cookies or reminder messages — you can withdraw it at any time through the cookie settings panel or by asking us to stop.
14. International use of our website
Our studio operates in Shibuya, Tokyo, and our systems are hosted primarily to serve visitors browsing from Japan. If you contact us while traveling or living outside Japan, your information may be processed by service providers located in other countries; we choose providers that apply comparable safeguards and only share the minimum information needed to run the booking and payment systems.
15. How to raise a concern
If you feel we have not handled your information appropriately, please tell us first — most concerns are resolved once we understand what happened, whether that means correcting a record or explaining how a particular booking detail was used. If you remain unsatisfied after contacting us, you may also raise the matter with Japan's data protection authority.
16. Contact
Questions about privacy can be sent to hello@limelabzone.com or by phone at 03-3467-1445. We aim to acknowledge privacy requests within five business days.